This is how we process personal data at Rejseplanen (incl. MinRejseplan)
- Processing and basis for processing
- Your rights
- See what cookies we use at Rejseplanen and change your consent
Rejseplanen wants you to be safe while you are using our website and apps. We therefore have a clear policy for responsibly processing the personal information you give us, respecting your privacy and, naturally, in accordance with the rules of the General Data Protection Regulation, the Data Protection Act and other legislation. We only process personal data when it is necessary, as part of the pursuit of our business and to provide you with the best user experience possible.
IP addresses (including dynamic) are regarded as personal data under the current legislation, but for us, it is only personally identifiable if you provide your name, address or e-mail. We do not process any personal data.
When you search for a trip on our website or in our apps, your IP address is registered electronically. This is personally identifiable information, and Rejseplanen is therefore obliged, as the data controller, to provide you with more information about this. This information, as well as your rights in this regard, are set out below.
Processing and the basis for processing
The following information is collected when you search for a trip in the Rejseplanen app or on our website:
The trip you are searching for, when you search, what features you have used and your IP address are all registered.
If you have used the price display feature in a trip advertisement, you can enter your travel card number to get your exact price. We only provide information about the discount rate associated with the travel card number.
We also process the personal information you provide to Rejseplanen in connection with an inquiry via email@example.com and/or our contact form, where you enter your e-mail address, your name and possibly your telephone number.
We process this personal data because this is necessary in order for us to make Rejseplanen's functionalities available to you and to provide you with the best search result when you search for a trip.
The legal basis for Rejseplanen’s processing of personal data is Article 6 (1)(e) of the General Data Protection Regulation, which provides that, in principle, personal data may be processed when the processing is necessary for the purpose of carrying out a task in the public interest. Accordingly, it follows from §28 of the Act on Transport Companies, that the purpose of Rejseplanen is to develop and operate an electronic system on travel timetables and travel planning, and to carry out related processing. It is also intended that Rejseplanen should enter into agreements on commercial use of access to the system. The basis for the processing is also Article 6 (1)(f) of the General Data Protection Regulation, which provides that personal data may be processed when this is necessary in order for the data controller or a third party to pursue a legitimate interest. Rejseplanen’s processing of the information above is necessary to enable us to provide you with the features in Rejseplanen and to administer you as a customer.
The IP addresses are stored in log files. In principle, the IP addresses are deleted 3 months after the search was performed. The same applies to other personal information, such as e-mail addresses, names and telephone numbers that have been sent to Rejseplanen, except in special cases, where there is an ongoing correspondence between the user and Rejseplanen.
Rejseplanen's website and apps contain links to other platforms. Clicking on the link will redirect you to another website or app, and then the protection of your personal data by Rejseplanen will no longer apply. It is then the policy of that app or website that applies instead.
A cookie is a small text file that is stored in your browser in order to recognize your computer on subsequent visits. There is no personal information stored in our cookies and they cannot contain viruses.
If you want to use Rejseplanen and you chose not to accept cookies, there will be services on the website that you will be unable to use.
Cookies delete themselves after a certain number of months (may vary), but they are renewed after every visit.
How to delete cookies
See the instructions here: http://minecookies.org/cookiehandtering
How do I avoid cookies?
If you do not wish to receive cookies, you can block them. See the instructions here: http://minecookies.org/cookiehandtering.
What cookies are used on Rejseplanen (incl. MinRejseplan)?
Cookies are used to improve the user-friendliness of the website, including by remembering the settings you have chosen and by collecting knowledge about how users use the website:
- to improve the user-friendliness of the website, including by remembering the settings you have chosen and by collecting knowledge about how users use the website
- for statistical purposes, including conducting market research, investigating how many visitors we have on the website, investigating how users navigate the website; and
- making announcements on the website more relevant to you as a user through knowledge about your past behaviour on this and other websites.
Rejseplanen has entered into an agreement with Eniro for the disclosure of your IP address for advertising. However, your IP address will only be disclosed if you have given your explicit consent in connection with your search on our app and/or website. You may withdraw your consent at any time in the same manner as you granted it.
Our website and apps are connected to the Danish Online Index, which measures all traffic on Danish websites. The measurement is performed by Kantar Gallup on behalf of Danske Medier Research ApS, which is the data controller. With your consent, cookies are used from: tns-gallup.dk and ssl-danskemedier.tns-gallup.dk to gather information about IP, time, technical details about your device, such as your OS, browser version etc., in order to generate statistics about use of the app and/or website. Data is stored and saved without time limit in aggregated (anonymized) form that cannot be traced to the user.
Our apps and website also use Google Analytics, a web analysis service provided by Google Inc. ("Google"). We use the service with enabled IP anonymity. Cookies are saved with your consent on your telephone and computer, which allows analysis of your use of the app or website.
The information generated by the cookie that relates to your use of the Rejseplanen apps is transferred to a Google server in the USA and stored there. This means that your IP address is abbreviated in advance by Google in EU countries or in other contracting states in the EEA and therefore becomes anonymous.
Rejseplanen uses data processing companies who have processing activities in the USA and who have joined the EU-US Privacy Shield, and have provided the necessary guarantees that the processing of the information meets the requirements of the General Data Protection Regulation.
Under the General Data Protection Regulation, you have a number of rights in relation to the processing of your personal data:
- Right to see information (right of access)
You have the right to access the information that Rejseplanen processes about you, as well as some additional information.
- Right to rectification (correction)
You have the right to have incorrect information about yourself corrected. You are also entitled to have your information supplemented with additional information if this will make your personal information more complete and/or up to date.
- Right to erasure of data
In some cases, you have the right to have information about you deleted before the date for Rejseplanen’s ordinary general deletion.
- Right to restriction of processing
In certain cases, you are entitled to have the processing of your personal information restricted. If you are entitled to restricted processing, Rejseplanen may only process the information, except for storage, with your consent or for the purpose of determining, enforcing or defending legal claims, or for protecting a person or important social interests.
- Right to object
You are entitled to object to Rejseplanen's otherwise legitimate processing of your personal information. However, this only applies if our processing is based on Article 6 (1)(e) and (f) of the General Data Protection Regulation. You may also object to the processing of your information for direct marketing purposes.
- Right to transmit information (data portability)
In certain cases, you have the right to receive your personal information in a structured, commonly used and machine-readable format, and to have such personal data transferred from one data controller to another without hindrance.
You can read more about your rights in the Danish Data Inspectorate's guide on the rights of registered persons, which you will find at www.datatilsynet.dk.
Complaints to the Danish Data Protection Agency
You have the right to complain to the Danish Data Protection Agency concerning the collection and recording of information about you:
Danish Data Protection Agency
Borgergade 28, 5.
DK-1300 Copenhagen K
+45 33 19 32 00
If you have further questions or if you want to invoke the rights mentioned above, please contact us as the data controller at firstname.lastname@example.org or at our postal address:
Rejsekort og Rejseplan A/S
Inquiries should be marked ”Privacy”.
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The law states that we can store cookies on your device, if they are strictly necessary to ensure the delivery of the service you explicitly requested to use. We must obtain your consent for all other types of cookies.
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Your consent applies to the following domains: www.rejseplanen.dk, help.rejseplanen.dk